The health and safety of our residents and colleagues is our top priority. So we’re doing all we can to keep you safe and protect the services that are most important to you during the current coronavirus outbreak.
If you’re due a repair, please don’t be offended if you are called beforehand to make sure that you’re OK.
If you are self-isolating because you think you may have picked up the virus, we’ll arrange another time to come and carry out the repair, when you’re better. We’re really sorry for any inconvenience this may cause.
If you’re unwell but your repair is an emergency, we’ll put special measures in place to get your repair done (see below). If for any reason this isn’t possible, we’ll talk to you about whether there’s another way we can gain access and sort out the issue.
If we do carry out a repair for you, operatives will probably be wearing protective clothing, such as face masks and gloves. This is to protect them and you.
How to avoid catching or spreading coronavirus
There are some simple things you can do to help protect yourself and others against coronavirus.
• always wash your hands when you get home or into work
• use hand sanitiser gel if soap and water are not available
• cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• put used tissues in the bin straight away and wash your hands afterwards
• try to avoid close contact with people who are unwell
• touch your eyes, nose or mouth if your hands are not clean
Please read the latest advice from Public Health England to see how you can keep yourself and your family safe.