There are certain standards of service you have a right to expect when you are in contact with our staff and the contractors who are appointed by us.

We are focused on providing excellent customer service that meets the needs and exceeds the expectations of our customers. These commitments tell you how we will do this and what you can expect from us in all your dealings.

Customer feedback told us we need to shape and deliver caring customer service that is consistent across LSHA . We also now know what issues matter to you. Our commitments focus on these.

Are commitments a good thing?

Will we deliver on the commitments?

Yes! We are committed to respecting you and your families needs while always treating you in the way you’d like to be treated. These commitments are the responsibility of all staff and we encourage everyone in LSHA to put customers at the heart of everything we do.

We hope our commitments continue to help improve the standard of our services. If this isn’t the case, we will review the commitments, taking account of your feedback.