Our contractors’ emergency repairs numbers should be in operation throughout the current situation: Emergency Repairs: A & E Elkins Ltd – 07432 054 504 Central Heating Repairs: OneStop Contractors Ltd – 07946 314 749

We are doing all we can to maintain a good level of cover. We hope to have staff in the office on all working days but, following government advice, we ask you not to visit the office unless the matter is urgent. If, for whatever reason, we are unable to open the office you can

Yes, of course. We’ll provide advice, support and guidance if you’re having difficulty in paying your rent. This can include putting payment plans in place or supporting you to claim benefits you’re entitled to. We welcome the fact that the government has extended statutory sick pay to people affected by coronavirus. However, if you’re not

Our contractors’ staff are checking in daily to confirm they feel fit to work. Our contractors won’t send a colleague who’s unwell into a resident’s home. When they’re working in your home, operatives will probably be wearing protective clothing, such as face masks and gloves. This is to protect them and you.

We understand that some of you, particularly our older residents or people with a medical condition, are self-isolating so as not to put yourselves at risk. If you’re ill or self-isolating and your repair is an emergency, such as a major leak or boiler failure, we’ll put special measures in place to get your repair

If you would like to cancel an existing appointment until things get back to normal, that’s fine. Just let us know now, and get back in touch when you feel comfortable to make a new appointment.

We’re doing all we can to keep our residents safe and our services up and running. If we’ve cancelled your appointment because you’re unwell or self-isolating, we’ll ask you to get back in touch when you’re feeling better, or your period of isolation is over, to arrange a new appointment.