Has overall responsibility for the management of the Association and its services. Guides the board members in formulation of strategy and business planning. Responsibility for staffing, and external relations.
Has operational responsibility for delivery of all housing services, working closely with tenants, contractors and consultants. Also has direct responsibility for the preparation of asset management for housing and maintenance services.
Provides a first point of contact for our customers by answering telephone and email queries and providing information. Also responsible for issuing repairs orders, liaising with our contractors and maintaining our health and safety compliance data.