Repairs

When reporting a repair you should always give the following details:

• Name, address and telephone number

• What is wrong and in what part of your home.

• When someone will be at home and access information

In busy periods, it may not be possible to call when you prefer, so you should give two or three choices, or give a telephone number at which you may be contacted to arrange access and the options of morning or afternoon appointment will be offered to you. A copy of the works order and tenant satisfaction questionnaire will be sent to you to complete and return to LSHA to give feedback on the repair.

DO NOT LET ANYONE CLAIMING TO BE A CONTRACTOR INTO YOUR HOME UNLESS THEY FIRST SHOW YOU THEIR OFFICIAL ID CARD. IF YOU ARE AT ALL SUSPICIOUS CHECK WITH US FIRST.

For out of hours emergencies, the same numbers listed above apply, however, you can contact the following out of hours emergency when the office is closed:-
All Emergency repairs including electrical, plumbing and heating:
OneStop Contractors Ltd – 07946 314 749

Opening Hours

Our office opening hours are as follows:-
Mon – Fri 9:30am – 5:00pm
The office is closed for lunch Monday to Friday between 1:00pm – 2:00pm
Further details of LSHA’s repair service and standards can be found in the Tenants Handbook.

How to Report a Repair

If you have a repair, which is our responsibility, please report it to us as
quickly as possible. We will then arrange for the repair to be carried out.
Below you will fi nd information on how to report a repair and on the
following pages you will fi nd more information about who is responsible
for that repair.
There are diff erent ways you can contact us with your repair:
• By telephone: 0207 735 3935
• By email: info@lsha.org.uk
• Online: www.lsha.org.uk via the MyTenancy button
• Text message: 07826 826 623
• In person at our offices:
21 Claylands Place, Oval, London SW8 1NL
Our offi ce opening hours are:
Monday to Friday, 9:30am – 5:00pm
The offi ce is closed for lunch Monday to Friday
between 1:00pm – 2:00pm
When reporting a repair you should always give the following details:
Your name, address and telephone number
What is wrong and in what part of your home
When someone will be at home and access information
DO NOT LET ANYONE CLAIMING TO BE A CONTRACTOR INTO
YOUR HOME UNLESS THEY FIRST SHOW YOU THEIR OFFICIAL ID
CARD. IF YOU ARE AT ALL SUSPICIOUS CHECK WITH US FIRST.

Repair Appointments

LSHA recognises people lead busy lives and have demands such as school runs and part-time jobs to work around. In recognition of this we now operate an appointment system for all non urgent repairs ie repairs with a target date of more than seven days. Do let us know if you would like to take advantage of this when reporting an non urgent repair.

LSHA does not employ it’s own repair staff. We rely on approved contractors to undertake repairs on our behalf. In most cases contractors perform there work diligently and respectfully. If however you are not happy with a contractor’s behaviour whilst they are in your home then do please let us know giving as much detail as possible so we can investigate.