I bring a wealth of experience from working over 20 years in the housing sector in various departments and various roles, with multiple organisations, councils and housing services. I have a strong passion for exceptional customer service and problem solving, which I am dedicated in turning LSHA’s reputation around with help from my colleagues. Trying

This role has been established to primarily support the Maintenance Manager.  Responsible for logging, reporting and monitoring repairs.  Khai is also responsible for tracking and logging any reports of damp and mould. Khai says Being a Neighbourhood Officer and Repairs Coordinator is rewarding because it sits at the heart of delivering safe, well-managed homes and

The Neighbourhood Coordinator, is a supporting role to the Senior Neighbourhood Officer.  Zaheer be responsible for monitoring and updating ASB, coordinating Estate Inspections and carting out general tenancy management tasks including  tenancy audits and updating tenants information. Zaheer has recently completed an apprenticeship in Housing, providing a strong foundation of knowledge in housing management, compliance,

We have rebranded the Housing Officer role to reflect the changes that we are discussing with our engaged tenants and deliver a more dynamic and focused housing management service.  Operational responsibility for delivering all housing management functions including rent collection. This involves ensuring your estate is clean, tidy, ASB issues, tenancy sustainment, advice on all

First line of contact for our customer’s enquiries & to provide administrative support to members of the team. Jerome began working in housing as an apprentice customer service officer, who eventually went on to be the team supervisor. He has previously worked as repairs planner, resident liaison officer & complaint officer. Starting with LSHA as

Manage the newly formed repairs and maintenance team and oversee day to day maintenance and repairs issues, voids, survey and post inspect works. Tender, appoint and manage technical and repairs & maintenance contractors and contracts. Work on obtaining value for money and improving quality of all works carried out. I have worked in public &

Responsible for leading projects for both the housing and operation team to improve our data and our processes to benefit the service we can provide to our tenants. Also works on our IT systems looking at new ways we can incorporate IT into how we operate as an organisation. James is in his first full

Manages day to day accounting and finance and maintains the purchase ledger; preparing payments
and preparation of service 
charges and rent increases. Having been in various roles including being a Business Performance Manager I know it’s imperative to have good team values. We grow and learn as a team and good team synergy increases our productivity

Operational responsibility for delivery of all housing services, working closely with tenants, contractors and consultants. Also has 
direct responsibility for the
 preparation of asset 
management for housing and maintenance services. Steve previously worked and volunteered in community investment, charities and health promotion, before moving into social housing 25 years ago.  Working for both large and

Responsible for all financial activity and the organisational lead for IT.  Provides accounting, financial management, treasury management, financial compliance, and risk management services. Abby worked in the not-for-profit sector for several years, before moving into Social Housing ten years ago. She has worked as a Senior Finance Business Partner, Finance Manager, Development Accountant and Head